Case Study

NEMC Case Study: Virtually Helping Save Lives

North Estonia Medical Center uses Coursy's digital tools to efficiently create, administer, and deliver learning solutions to its thousands of employees. NEMC is one of Estonia's top healthcare providers, with seven medical clinics and 32 specialist centers, providing specialized care to over 144,000 patients a year.

26%

Cost savings within 3 months of deployment

53%

Increase in average workforce productivity

1 week

From contract to first course, during COVID-19

5,000

Employees trained and tracked simultaneously

The Challenge

NEMC had no overview of employees' learning needs or self-development approaches, relying instead on on-site instructor-led training, and lacked knowledge regarding learning outcomes and their impact on employees.

Automation Boosts Efficiency

Coursy eliminated inefficiencies at NEMC by automating new employee onboarding, blending digital content with classroom activities like resuscitation training, and introducing effective reporting and feedback procedures. The platform enabled skills development programs covering core medical concepts and soft topics like Microsoft Teams workplace efficiency.

What Did NEMC Gain with Coursy?

On-site instructor-led training was replaced with e-learning, with department, role, and level-based training administration. Materials became available anytime, anywhere, with one-click instructions to all employees, real-time feedback, and user-friendly testing and certification, all on one integrated digital learning platform for every stakeholder.

Results and Impact at NEMC

The Center achieved broader employee reach, faster training delivery, and an improved learning process, successfully involving and tracking training across the entire organization during the COVID-19 crisis.

We were looking for the right learning management system for years... Coursy virtually helped saving lives.

Kuldar Kiho

Head of Training Division, North Estonia Medical Center