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Elisa Case Study: Always One Step Ahead
Elisa Case Study: Always One Step Ahead

Elisa Case Study: Always One Step Ahead

Kristjan Pilli is the HR Development Specialist and Mari-Liis Esinurm is the HR Development Team Lead

Elisa is Estonia’s largest provider of telecom and the second-largest fixed internet connection and TV services provider. With nearly 1000 employees, they offer the best 4G network, an innovative TV service and aim to improve the everyday life of their customers. Elisa is known for its innovation, constantly striving to enhance and provide better services.

Power User Even Before Covid

Elisa has been a remote work and flexible hours forerunner well before the pandemic, and they were in search of a system that could automate employee learning tasks and processes. In 2023, they have been using Coursy for three years. They took some time to test Coursy capabilities in a demo environment before selecting it as their learning management system (LMS). The implementation of Coursy coincided with the period of the Corona outbreak, which sped up the onboarding process. All of Elisa’s nearly 1000 employees started using it from day one.

“With Coursy, Elisa has significantly reduced expenses on transportation and accommodation, as most of the training is online. ”

Kristjan Pilli

Main Benefits of Coursy

Elisa uses Coursy for all their learning needs, from onboarding to work safety, occupational health care, and even offboarding. The system is automated and integrated with Elisa’s HR system, meaning that every employee coming or leaving Elisa, or any changes made in company structure are reflected in Coursy without any extra work.

Coursy has three primary use cases: webinars, classic e-learning courses, and video courses. Elisa also uses different interactive elements that the system provides, such as adding buttons in different places of videos that direct users to the right places on the intranet.

The benefits of Coursy include the system being user-friendly and all in one place, materials, feedback, course passing, and no IT people are needed since all the data flows automatically. With Coursy, Elisa has significantly reduced expenses on transportation and accommodation, as most of the training is online. Automation is also the future of learning, and it has taken a lot of work off employees’ shoulders.

“It is essential to ensure everyone is on the same page with why a new system is necessary and what benefits it brings.”

Kristjan Pilli

Suggestions to Other Users Planning to Use an LMS

The key aspect, like in all business processes and human relations, is communication. It is essential to ensure everyone is on the same page with why a new system is necessary and what benefits it brings. Alignment of the entire company behind the new system is much easier when all the decision-makers, usually c-level and managers, are in the same boat. This is directly tied to motivation, and without motivation, it is nearly impossible to force people to use the system.

Starting with a smaller team is a good strategy before onboarding the entire organization. For example, try it with your L&D team first. It is also essential to take time to make high-quality content and distribute it in smaller bites. Nobody is interested in clicking through a bland and boring slideset or focusing on one topic for hours on end.

Give your managers the rights to oversee and manage their employee learning paths from day one to the last day. This way, they are always connected and can grow with their people and pay attention to things that need improving. It is also necessary to designate one person, one point of contact, responsible for the system’s deployment and to whom everyone can turn. This helps minimize communication and motivation-related issues.

“It is also important to take time to make high-quality content and distribute it in smaller bites. ”

Mari-Liis Esinurm

Conclusion

Elisa’s successful implementation of Coursy as their learning management system has automated their learning tasks, providing employees with easy access to high-quality training materials.

Integration with their HR system has eliminated extra work and IT support, and they have significantly reduced expenses on transportation and accommodation by conducting most of their training online.

Their experience offers valuable insights for organizations planning to use a learning management system, emphasizing effective communication, starting small, creating quality content, and assigning a point of contact.

Overall, Elisa’s success highlights the importance of investing in innovative solutions to improve services.

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