Case Study

Elisa Case Study: Always One Step Ahead

Elisa is Estonia's largest provider of telecom and the second-largest fixed internet connection and TV services provider. With nearly 1,000 employees, they offer the best 4G network, an innovative TV service and aim to improve the everyday life of their customers, known for constantly striving to enhance and provide better services.

Power User Even Before Covid

Elisa had embraced remote work and flexible arrangements prior to the pandemic and sought a system to streamline employee learning. By 2023, they had been using Coursy for three years after testing it in a demo environment. When Corona emerged, the implementation accelerated, with nearly 1,000 employees adopting the platform immediately.

With Coursy, Elisa has significantly reduced expenses on transportation and accommodation, as most of the training is online.

Kristjan Pilli

HR Development Specialist

Main Benefits of Coursy

Elisa deployed Coursy across onboarding, work safety, occupational health care, and offboarding functions. The system integrates with their HR infrastructure, automatically reflecting employee changes without manual intervention. The platform supports webinars, classic e-learning, and video courses with interactive elements. Primary advantages include user-friendliness, centralized resources, automated feedback, and elimination of IT dependencies.

Suggestions to Other Users Planning to Use an LMS

Communication is critical, ensuring organizational alignment around implementation rationale and benefits. Success depends on securing buy-in from decision-makers and managers, which drives user motivation. The guidance includes starting with smaller teams before full rollout, prioritizing high-quality content in digestible formats, empowering managers with oversight capabilities, and designating a single point of contact.

It is essential to ensure everyone is on the same page with why a new system is necessary and what benefits it brings.

It is also important to take time to make high-quality content and distribute it in smaller bites.

Mari-Liis Esinurm

HR Development Team Lead

Conclusion

Elisa's implementation demonstrates how Coursy automated learning processes while reducing operational costs. HR system integration eliminated redundant work and IT overhead. Their experience underscores the value of effective communication, measured rollout, quality content creation, and clear accountability structures.