How SME Bank Is Strengthening Its Learning Culture with Coursy

SME Bank is a digital bank providing financing solutions for small and medium-sized businesses. The bank is growing rapidly, expanding both its services and its team, which is why it places strong emphasis on process digitalization, regulatory compliance, and continuous employee development. Today, SME Bank employs more than 100 professionals across various fields.

For this customer story, we spoke with Greta Geidrichė, Head of People & Culture, who shared why SME Bank decided to switch to Coursy and what real value their team is experiencing today.

Why was a change needed?

Before moving to Coursy, SME Bank used TalentLMS. However, according to Greta, it became clear over time that the system lacked structure, flexibility, and deeper insights into employee learning progress.

“We felt we needed a more structured, clear, and user-friendly system. We were really missing insights and the ability to accurately track employees’ learning progress. As a licensed financial institution, monitoring and documentation are critically important for us.”

As a fast-growing organization, the bank needed a solution that could meet increasing regulatory, internal learning, and accountability requirements. This naturally created the need to shift to a more modern and purpose-built learning management system.

Why did Coursy become the right choice?

According to Greta, Coursy’s advantages became evident early in the implementation process:

– Calendar and structured training plans

The Coursy calendar and automated tasks quickly proved to be valuable tools:

“It’s very convenient to see all planned trainings in the calendar — this was something we really lacked. TalentLMS felt more like a generic solution, while here everything is tailored to real needs.”

– Deeper insights and progress tracking

Because SME Bank is a licensed institution, tracking progress and ensuring compliance is essential.

Coursy’s insights and reports allow the team to clearly follow the learning journey, automatically generate required reports, and ensure all employees complete mandatory programs on time.

Support that creates real value

Greta emphasized that fast and professional customer support was one of the most important criteria when choosing a system.

“Coursy’s customer support is excellent. The system isn’t very simple or basic — it’s complex, so new employees sometimes need onboarding. And the Coursy team always provides help very quickly.”

– Onboarding for new employees

“We really appreciate that new hires quickly receive onboarding training and explanations of the system’s features. That’s very important for us.”

– Reminders and a well-designed user journey

Automated email reminders and a thoughtful user experience make work easier for both employees and learning administrators.

“The reminders come automatically, everything is thought through, nothing gets forgotten — it really simplifies the process.”

A fast-growing company needs fast solutions

As SME Bank expands, new solutions must be implemented quickly and efficiently.

“We are growing very fast, so our partners need to react and support us just as quickly. Coursy definitely delivers on that.”

Greta’s advice for companies choosing an LMS

We asked Greta what she believes other organizations should consider when selecting a learning management system.

“The most important thing is to clearly define your needs. Every company must know what it’s looking for and what is essential for its operations. From the very first call, we knew Coursy would be the right fit. Even during the demo, we felt that the platform met our needs, and the communication, speed, and professionalism only confirmed that we made the right choice.”

According to Greta, this clarity, transparent communication, and fast response built trust that Coursy would not only be a software solution but also a true partner in strengthening the organization’s learning culture.

Would you like to learn more?

Coursy offers many tools that are crutial for any retail company – automatic planning, easy training material creation, assessments, feedback, reports and task list.

We are happy to share more stories and benefits our retail clients are getting from effective e-learning and training!

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